Frequently Asked Questions
Ordering Balloons
How long will my balloons stay inflated?
How long will my balloons stay inflated?
Helium-filled latex last about 8-10 hours before deflating. Hi-Float will make latex balloons last about 1-2 days.
Helium-filled mylar (foil) balloons will last about 2 days or longer.
Will you arrange my balloons into bouquets?
Will you arrange my balloons into bouquets?
Yes! Please use the Order Notes in your shopping cart to let us know how you want your bouquets arranged. We recommend no more than 10 standard-sized balloons per bouquet; adjust accordingly when using SuperShapes.
*Please purchase balloon weights and balloon bags to avoid your balloons being tangled during transportation.
Will you inflate my own balloons?
Will you inflate my own balloons?
Party Fair is more than happy to inflate balloons purchased elsewhere, such as Amazon. However, we must charge depending on how much helium is needed; pricing depends on the size of the balloons and will be calculated in-person.
*Please note that Party Fair is not responsible for outside balloons that pop or end up being defective, so we recommend purchasing balloons in-store.
Can I get balloons done on-the-spot?
Can I get balloons done on-the-spot?
Absolutely! Our balloons specialists are more than happy to inflate a few balloons for you on-the-spot. Please note that you may have to wait if there are customers here, and we also have pre-orders that must be done. We always recommend ordering ahead of time if you want a lot of balloons or if you want to grab them and go.
Shipping
What merchandise can be shipped?
What merchandise can be shipped?
Some items may not be able to be shipped, and will be noted as such. However, all merchandise can be picked up in-store.
For example: Helium-filled balloons and chafing fuel cannot be shipped.
Click here to view our full shipping policy.
Where do you ship, and how long does it take?
Where do you ship, and how long does it take?
Currently, we only ship within the US.
We ship via USPS and UPS. Orders are prepared within 1-2 business days, and will get to you within 3-5 business days.
Click here to view our full shipping policy.
Returns and Orders
What is your return policy?
What is your return policy?
Everyday (non-seasonal/holiday) merchandise is returnable within 30 days if it is unopened and unused.
Seasonal merchandise cannot be returned, but can be exchanged for other merchandise of that same season, prior to the holiday.
*Some items are not returnable, such as candy, serving items, and wearables.
Click here to view our full return policy.
How do I make a return?
How do I make a return?
If you purchased the item in-store, you must bring it back with your receipt.
If your items were shipped to you, please contact us if you'd like to make a return so we can authorize it. Then, ship back your items. We'll apply a refund once we receive the items.
How will I know if my order is ready?
How will I know if my order is ready?
We'll send you an email when your online order is ready. In some cases, you may receive this email on the day before your pick-up; we inflate some of our balloons the day before to make sure they're not defective.
For shipments, please check your email for a tracking number.
Please contact the store with any concerns or if you haven't received your email.